Signed Sealed Delivered: From the Heart

Even though digital correspondence is the preferred method of communication these days, we all still love to open the mailbox and find a handwritten letter waiting for us. There’s something nostalgic about peeling back the seal of a freshly delivered envelope and discovering what is waiting for us inside. That’s why the concept of the Hallmark Movies & Mysteries’ ongoing franchise, “Signed, Sealed, Delivered” is so ingenious, because it strikes a chord before you ever get past the opening credits.

“A group of postal detectives work to solve the mysteries behind undeliverable letters and packages from the past, delivering them when they are needed most.”

As far as pitches go, it doesn’t get much better than that, and for the countless fans of the series who have followed along with it since it first began airing in 2014, the individual stories that make up each standalone movie back up the overall premise.

The latest installment, “Signed, Sealed, Delivered: Home Again,” premieres Sunday, September 24 at 9 pm ET/PT on Hallmark Movies & Mysteries. We recently sat down with series star Geoff Gustafson to discuss the passionate fanbase, why the series has continued to find success, and the experience of having a television icon play his grandmother.

TrunkSpace: We were amazed by how passionate the “Signed, Sealed, Delivered” fanbase is. In many ways, it almost seems like the kind of fandom associated with science fiction shows. Have you been surprised by the level of interest and amount of passion coming from the fanbase?
Gustafson: Oh yeah, absolutely. The POstables, as they are called, are rabid. They are really into it and have created a really solid foundation with some core members that promote the show and promote different viewing nights during the course of the year to watch previously aired episodes and the movies.

TrunkSpace: What do you think the key has been to building that audience? What has pulled the POstables in?
Gustafson: Well, I think it starts with Martha Williamson, the show’s creator. She had a memorable stint with “Touched by an Angel,” so she is familiar with that demographic. And I think people are looking for less violent, more family-oriented shows that they don’t have to worry about. They can relax and watch a family show. I think that’s really what they’re attracted to, that no-fear TV feeling.

TrunkSpace: It does feel like perhaps people are looking for a balance. They can have their dark and gritty programming, but at the same time, they still want to feel good sometimes.
Gustafson: Absolutely. And it is… feel-good show sounds a bit cliché, but I think at its core, it is essentially that, it’s a feel-good show. You don’t worry about betrayal amongst the core four, the POstables themselves. You know they’re going to do their best and come from the most positive place that they can muster. There’s no real fear of them traveling down a dark path, it’s just, how are they going to manage the obstacles that they face?

TrunkSpace: What has been the biggest surprise for you in your “Signed, Sealed, Delivered” journey so far?
Gustafson: You know, the show continuing to tell an ongoing story has been a bit of a surprise. I thought it would be easier to do it week to week with an hour-long episode, but the truth is that I think with the new format, the two hour MOW (movie of the week) format, we’re still telling an ongoing story. In fact, I think that the two hour format gives us a bit more time to expand on every letter mystery. We have a bit more time to flesh that out and find it’s relevance to the POstables and their immediate families in some cases, or just their immediate surroundings.

TrunkSpace: And in terms of a personal character journey, is it enjoyable to see Norman’s arc play out in a single movie as opposed to over the course of a handful of episodes?
Gustafson: Yeah, I think so. I think sometimes in the hour-long episodes, there’s the tendency to rush some development. And I think you are able to expand on the same growth over a two hour period and then oftentimes between the MOWs, a significant period of time has passed, so it can be a couple of months or three weeks, or six months even. The growth feels more organic I think, oftentimes in the trials and tribulations of the POstables. It doesn’t feel as rushed.

TrunkSpace: We talked about surprises, but when it comes to joys, we would imagine learning that Carol Burnett would be playing your grandmother in the series was right up there?
Gustafson: Yeah, it honestly doesn’t get better than that. I wouldn’t say it was on my bucket list, because that would never even occur to me that it could happen, but yeah, growing up, my dad was a huge “Carol Burnett Show” fan. I remember sitting and watching it with him and laughing hysterically at her, Harvey Korman, and the guy who plays Dorf. So when they told me that she was going to play my grandmother, I was over the moon. It was awesome. And sure enough, even just working with her was beyond what I could have hoped for. She was hilarious and gracious, and professional, and sharp as a tack, and just so kind and reassuring. If I could choose a grandmother, I would pick Carol Burnett. (Laughter)

TrunkSpace: You’ve been playing Norman now since 2014. Were there any performance choices that you made in the early days of discovering who Norman was that you feel paid off later in ways that you never intended?
Gustafson: Yeah, I think so. The truth is, Martha Williamson is really open to hashing out our ideas with her, and managing to incorporate them into the story. So the idea of Norman being a foster child that gets adopted, and his struggles to feel like a part of a family – that was all set up from the beginning. Probably where it pays off the most is in my relationship with Rita, Crystal Lowe’s character. Crystal and I have known each other for years. We grew up in the same town, we were on another show together, we lived across the street from each other, so we’re pretty close outside of work.

But it’s been fun watching Rita and Norman grow into this really, really innocent partnership. And that probably is the biggest surprise. Not because I don’t get along with Crystal, I get along with her great, but rather, to somehow manage to have maintained this innocence throughout all of these years to a place where now they’re engaged, and they’re gonna get married, and the idea, I imagine, would be that they would continue and have a family, etc.

I think it’s maybe my choice to develop an aspect of Norman where he loves so freely, and sees the value in loving an infinite number of people, and yet really struggles with what there is to love in himself, and then having Rita play what she loves about him so sincerely and directly. I think that would probably be the biggest surprise, and how that’s managed to help formulate their partnership.

TrunkSpace: What do you think the fanbase is going to love most about the latest installment, “Home Again?”
Gustafson: We get to see more of the personal lives of the POstables in this one, particularly on Rita’s side, which I think is really exciting. In a lot of ways, Rita’s character is a bit of a mystery. We don’t really know that much about who she is and where she’s from. We’ve explored Shane, we’ve explored Norman, we’ve explored Oliver, and I think Rita’s character is the character that benefits the most from the exploration in this. I think it’s hilarious, and it’s so lovely, and it makes so much sense as to why Rita is the way she is, so that will be something that the POstables and the other fans will be excited by.

TrunkSpace: We’re all nutty for the show “Supernatural” here, and you actually appeared in an episode during its infancy. When you worked on the show, did it have the feeling of a series that would be around for 13 years?
Gustafson: Holy smokes. Yeah, I was in an episode in the very first season. You know what, thinking back, at the time I was pretty green, and I remember feeling very comfortable on set. The two lead gentlemen, Jensen and Jared, they were both so welcoming and professional. They’d put together a real A Team for “Supernatural,” so I’m not surprised. I just remember at the time being like, “Whoa, this feels like a real TV show,” as opposed to something that was maybe a bit soft and thrown together.

Even though digital correspondence is the preferred method of communication these days, we all still love to open the mailbox and find a handwritten letter waiting for us. There’s something nostalgic about peeling back the seal of a freshly delivered envelope and discovering what is waiting for us inside. That’s why the concept of the Hallmark Movies & Mysteries’ ongoing franchise, “Signed, Sealed, Delivered” is so ingenious, because it strikes a chord before you ever get past the opening credits.

“A group of postal detectives work to solve the mysteries behind undeliverable letters and packages from the past, delivering them when they are needed most.”

As far as pitches go, it doesn’t get much better than that, and for the countless fans of the series who have followed along with it since it first began airing in 2014, the individual stories that make up each standalone movie back up the overall premise.

The latest installment, “Signed, Sealed, Delivered: Home Again,” premieres Sunday, September 24 at 9 pm ET/PT on Hallmark Movies & Mysteries. We recently sat down with series star Kristin Booth to discuss how the franchise has affected her life, how she is continuously surprised by the fan reaction, and what those fans will enjoy most about the latest installment.

TrunkSpace: We spoke with Crystal Lowe recently and one of the things that we discussed is how important you have become in her life. In terms of the journey, getting to work on a project that you not only connect with creatively, but to then also forge these types of lasting relationships, we would imagine that has to be the best care scenario?
Booth: You know, it really is. I have to say, despite loving the content and the writing of what we’re doing on “Signed, Sealed, Delivered,” it’s the relationships that have really made it a once-in-a-lifetime experience. Crystal and I are basically like sisters now. Martha Williamson and I are very close. It’s just really nice to be able to be a part of something where you actually love the people that you’re doing it with.

TrunkSpace: Does that off-camera chemistry translate to on-screen chemistry?
Booth: I think it definitely does. We really work as a team. We’re very collaborative. Martha’s words are very rarely changed because she’s so brilliant. If there was something that didn’t make sense for one of us or if we had an idea, what’s so great about working on “Signed, Sealed, Delivered” is everyone’s really open to other people’s visions and their ideas. If it’s not what they wanted, we’re all cool and we just say, “Okay, it’s not gonna work.” It’s a nice working environment where you can express yourself artistically and feel safe to do so. That’s a really nice feeling. I think that only comes with the trust and the love that we all share with one another.

TrunkSpace: When the franchise originally transitioned from the episodic format to the film format, was that a concern or was it something you welcomed?
Booth: Well, it definitely concerned me at first because we didn’t know we were picked up as a movie series when we were told that the series wasn’t going to continue. There was a lot of unknowns at the time. Although the idea of the movie series was presented, it wasn’t set in stone. It wasn’t solid yet. That part of it made me very nervous, so I was obviously concerned.

However, the idea of going back to the two hour format excited me because I think the type of topics and the type of themes that Martha tackles in these movies or in the series as well, they deserve that two hour time rather than the one hour episode. I believe we’re able to do so much more and make the stories more rich with the time we have.

TrunkSpace: From a fan interaction standpoint, it seems like doing them as movies also makes them events when they do air.
Booth: 100 percent it does. Often Crystal and I will live tweet and Eric (Mabius) has live tweeted with our fans. The anticipation for each movie – it’s amazing to me. I love communicating back and forth via social media with the fans, the POstables, because I get super excited for them to see it because I know they’ve been waiting for so long. I’ll often get little message here and there saying, “We haven’t heard when the next one’s coming out. When is it coming out because I need my fix of SSD?” It’s just really rewarding for a performer to know that people enjoy it as much as they do.

TrunkSpace: What’s fascinating about the fanbase is that the level of interest and passion in the franchise is the kind you usually see associated with genre shows.
Booth: Right. I think you’re correct completely. “Signed, Sealed, Delivered” delivers… pardon the pun… it delivers a message, a feeling of hope and of faith in a time in our lives, in society and the world, where things are very uncertain and a little bit scary. What “Signed, Sealed, Delivered” provides for our audience is a safe place to come for two hours. People that they trust, the characters, they know that they are going to be inspired or they’re going to be touched or moved in some way.

What’s incredible to me is how many people, how many of the fans, have reached out and said just how much the show has affected their lives. They’re able to draw comparisons to either what our four POstables are going through or perhaps the B storyline of each movie. I think that’s what keeps bringing people back and drawing new fans each time we have another movie.

TrunkSpace: “Signed, Sealed, Delivered” first aired in 2014. A lot can change in four years, both over the course of a franchise and in the lives of those who inhabit the world. Do you feel like you’ve grown and changed along with your character Shane in that timeframe?
Booth: Oh, tremendously! 100 percent! I think you can’t avoid that if you’re a committed actor and you’re really giving your all to what’s happening in the character’s life. It’s bound to influence you personally. It’s bound to affect you emotionally. Hopefully, you grow as a person as your character grows throughout the series.

TrunkSpace: Is there a moment over the course of your time with your character where you felt like you really got to stretch as an actor and said to yourself, “Wow, I never thought I’d get to go here with Shane. I never thought we’d travel this path together.”
Booth: Well actually, there’s been several, to be honest. (Laughter) Martha is genius at always surprising me at what she brings to the table with her scripts. It’s so interesting too, because often upon the first read, I’ll get an impression, but it isn’t until I’m actually on set and I’m in the scene where I will have these amazing epiphany moments. She’ll often write something in it, descriptive-wise, like “Shane cries at this moment,” or whatever. As an actor, I’m like, “Oh, I don’t know if I’m going to be able to cry at that moment. Maybe it’ll come at another point or maybe it won’t come at all.” But with Martha’s writing, I’ve never experienced anything quite like what her writing does for me as an actor because she’s so in tune with the characters and it’s so right, that whenever I get into the scene, I start discovering all of this incredible stuff that I may have not thought about when I was reading it or working on the lines because I’m reacting to what Oliver’s giving me or what Rita or Norman’s giving me, or whoever I’m working with.

I’m always shocked and amazed and thrilled because there just have been so many times where I’ve thought in my head beforehand, “Oh, I don’t know if I’m going to be able to make this work or connect to it emotionally.” Then I’m in the scene, I’m saying the words, and tears are just flowing. (Laughter) It’s so interesting. I feel extremely blessed that I get to work with that type of material that is able to do that for me as an actor.

TrunkSpace: What do you think the fans are going to be most drawn to with the latest installment, “Home Again?”
Booth: Well, I think the POstables are going to be really excited. “Home Again” is the first time that we see Norman and Rita as a couple and Shane and Oliver as a couple. It’s been a long journey for both of them. It’s exciting to have those characters in a position now where they’re trying to navigate actually being together as a couple and admitting it to each other. (Laughter) I think the audience is going to love seeing that dynamic. Norman and Rita are at a certain stage in their relationship, but especially Oliver and Shane. This is the first time we actually see them as a couple. They’re still trying to figure it out. They have no idea what they’re doing. (Laughter)

TrunkSpace: You guested in a memorable episode of a show that we all love here, “Supernatural.” That series is going into its 13^th season, which is an incredible feat. If “Signed, Sealed, Delivered” was to go on a similar journey, would you welcome playing Shane for such an extended period of time?
Booth: Definitely. It comes with a whole set of challenges that you don’t encounter when you’re doing something as a one-off or for a year or something like that. I mean, to be about to sustain the freshness, the lure as an actor of a character you’ve been playing that long, is a challenge in and of itself. It’d be very different if I wasn’t continually blown away and challenged by Martha’s words and scripts and stories and themes. But I am, and so I would welcome that for sure because I’m constantly surprised and wowed by the things that go on and the things that I discover about Shane even still.

Even though digital correspondence is the preferred method of communication these days, we all still love to open the mailbox and find a handwritten letter waiting for us. There’s something nostalgic about peeling back the seal of a freshly delivered envelope and discovering what is waiting for us inside. That’s why the concept of the Hallmark Movies & Mysteries’ ongoing franchise, “Signed, Sealed, Delivered” is so ingenious, because it strikes a chord before you ever get past the opening credits.

“A group of postal detectives work to solve the mysteries behind undeliverable letters and packages from the past, delivering them when they are needed most.”

As far as pitches go, it doesn’t get much better than that, and for the countless fans of the series who have followed along with it since it first began airing in 2014, the individual stories that make up each standalone movie back up the overall premise.

The latest installment, “Signed, Sealed, Delivered: Home Again,” premieres Sunday, September 24 at 9 pm ET/PT on Hallmark Movies & Mysteries. We recently sat down with series star Crystal Lowe to discuss how her character Rita was a welcome departure from previous roles, why she feels the franchise is resonating with audiences, and how she had to restrain herself from fangirling on Mandy Patinkin.

TrunkSpace: Early in your career you appeared in a number of horror films, including “Black Christmas” and “Final Destination 3.” Did you make a conscious effort to step away from that genre and focus on other things so as not to be pigeonholed?
Lowe: I actually did. It’s not that I don’t enjoy doing the horror genre, but no painter wants to paint the same painting over and over again. That’s what appealed to me as well. I think I’ve always said it would be a dream of mine that when somebody sees my demo reel, for them to not recognize me from role to role. I did appreciate the fans and the love that I got from that community because they’re a very tight community, but it was an ongoing joke that I wanted to live in a movie. Just one. “I just need to not die in things, that would be amazing.” (Laughter)

TrunkSpace: What is the key to successfully breaking out of a particular way of being viewed within this industry?
Lowe: I think for me it was that I hunkered down a lot and I studied and I studied and I studied. I was taking classes. I still take classes. I always will. I begged casting directors and people to just give me a shot. “Just give me a shot. Just see me in a different light. Just let me in the room and I’ll do something.” They were kind enough to do that. I did also have really good relationships with a lot of casting directors, so they gave me the opportunity to come in and just try new things.

TrunkSpace: “Signed, Sealed, Delivered” must have been a welcome change when it came along in 2014?
Lowe: Huge change for me. When I auditioned for that, they sent me the sides and I called my agent and said, “You sent me the wrong sides.” He said, “No, no, they’re going to see you for this.” I was like, “No, they’re not. What? I’m not going to book this. This is not right for me.” (Laughter) And then they asked me to come back and I started laughing. I remember being in the room looking around at all of these girls, really nervous, and trying to get the part and I was like, “I don’t care. I’m not getting this.”

I had no idea who Martha (Williamson) was. I had no idea what kind of resume she had. I had no idea about any of it, so it was good because I went in there with no… I remember performing the character of Rita for my girlfriend, who was also auditioning for it as well, and she said to me, “Are you going to do it like that?” (Laughter) I was like, “I don’t know, but this is just how I see that character.” She was like, “Oh, okay. That’s not a choice that I would’ve made.” (Laughter) I had the offer that night.

TrunkSpace: We recently read how Hallmark Movies & Mysteries is one of the few networks that is actually growing its audience, which is really fascinating. As television continues to go down a gritty, dark path, the growth is evidence that many people want to feel good when the credits roll.
Lowe: Yes. I’m a strong believer in that light always overcomes the dark, but you need the dark in order to have light, right? Sometimes the pendulum swings and then we need a wake-up call and a reminder that in order to keep that light going we got to keep fighting for it. You can’t just be complacent and you can’t just hope somebody else is going to take care of it. I think our show offers that to people. I’ve never been on a show like this where the fans are genuinely thanking me for getting them through chemo treatments or losses of family members. There’s not a lot I can do, but if I can inspire, then that makes me so happy.

I always used to joke when we first started the show, because I was a huge “Dexter” fan. “You watch an episode of ‘Dexter’ and then you watch our show before you go to bed.” You’re like, “Oh my god!” and then you’re like, “Okay, everything’s going to be fine.” (Laughter)

You need to remind yourself that, yes, the world is chaotic at the moment, but there’s so much good. The average person, your next door neighbor and the people around you, the majority are good and want the best for people, so I like that our show is a reminder of that.

TrunkSpace: From a performance standpoint, what has the journey been like for you in terms of exploring the character, because the project started as a series and then transitioned into an ongoing film franchise? Does the journey change at all in that regard, seeing your character’s arc from the perspective of a series to a two hour film?
Lowe: Yeah, it does because when you’re doing a show like ours, because there’s an A storyline, which of course is the POstables, and there’s a B storyline, which is the letter, you don’t have a lot of time to tell an entire letter story and propel the POstables. You can push them forward, but you don’t have a lot of time to push them forward. At first I was like, “What? The two hour format? No, I love the series!” And then we did the two hour format and I was like, “Oh, actually Rita and Norman get to really grow. We actually get journeys through this.” That would’ve maybe taken five episodes, which I now get to do in one movie. As an actor I get to make bigger leaps and bounds, which is awesome for me. I love that.

TrunkSpace: Even though it’s a film, does the process still feel like you’re shooting individual episodes just because of the episodic nature of it?
Lowe: Yeah, it does – like a two hour episode. They’re movies and they’re standalone and you can tune in and pretty much understand what’s going on, but to me it’s almost like the British version of television. It’s like a miniseries. You just get more time with it, which I think works for our show and Martha’s writing because her writing is so full. It’s so nuanced. It’s hard for me now when I get auditions or scripts because I’ve been working with good writing for a really long time, so if it’s not good writing, I know. (Laughter) There are lots of layers in there all of the time and the two hour format gives her the opportunity to really put those layers in and allow people to watch them over and over again and find them, like reading a book.

TrunkSpace: You’re shooting these as movies, but you’re still working in television. Does that mean you’re still working with the breakneck television scheduling?
Lowe: Yeah, absolutely. Sometimes eight to 10 pages a day.

TrunkSpace: Wow!
Lowe: It’s insane, but we do it. It’s dialogue heavy and we do it. Our crews are amazing, especially on these last two. Our crews were just an awesome bunch of people that are young and hungry in the industry and I love watching that too because people really love their jobs and care about them. We pound pavement. We make it happen. During it you’re always like, “This is never going to work,” and then after you’re like, “Of course it worked. Why wouldn’t it work?” (Laughter)

I worked on a movie this year called “Wonder,” which I’m really excited about. It’s coming out in November and it’s based on a book. It was so weird because when I shot that, the director was like, “What do you want to do? What do you want to try?” I was like, “I’m sorry, what? We have time to just try stuff?” (Laughter) In TV world, you’re like, “We got to go. We’re done.”

TrunkSpace: “Wonder” looks like very powerful storytelling, and again, is that feel-good story that it seems like we need as a society right now.
Lowe: That film is…

I got to work with Mandy Patinkin. For me that was a bucket list thing. It took every bone in my body not to be like, “Mandy, I love you! I’ve watched ‘The Princess Bride’ a thousand times and I love it!” I didn’t though because I was like, “Do not fangirl on him, he’s going to think you’re a weirdo!”

But the story was just so good. The writing was so good and it’s really, really necessary all over the world. I just recently moved to the United States and I think it’s really important in the United States, for many people, even in the highest positions, to learn about bullying. This is a good film and it’s necessary.

TrunkSpace: In our pre-interview quest for research we learned via your Instagram page that you were a big “Perfect Strangers” fan growing up, which got us to thinking… what makes Crystal want to do the dance of joy?
Lowe: (Laughter) This sounds ridiculous, but to those who know me, they’d be like, “Uh-huh!” Brandi Harkonen, who’s one of the producers for my show, she laughed and gave me a song, which is “The Lego Movie” song. She’s like, “That’s you! That song, ‘Everything Is Awesome’ encompasses you as a person!”

The happy dance comes really easily for me. I happy dance over the smallest of things and I happy dance over big things. I think what I would have to say is, seeing the people that I love smile makes me so happy. If I can do something that makes them laugh or if I can get them something that I know they really wanted or if I can take pressure off of them, it just makes me happy dance everywhere.